Customer Service Survey

Please take a few minutes to tell us how we are doing. It is important for us to deliver quality service to you. Your input is vital in helping us plan to better serve you next school year. Please use the rating scale listed below to rate the quality of service you are receiving from NEOMIN.  Once you have rated the service areas of NEOMIN that apply to you, please proceed to the four comment areas where you may leave feedback appropriately. Click here to view the NEOMIN staff directory with assigned service area.

RATING SCALE:

 5 – Excellent   4 – Above Average    3 – Average   2 – Below Average   1 – Poor 

Category Fiscal Service EMIS Student
Services		 INFOhio/
Library
Services		 Email Internet
Access		 Wide Area
Network
Services
Support Response Time of NEOMIN Staff
Overall Problem Resolution
Knowledge Level of NEOMIN Staff
Overall Support
Network Reliability
Quality & Timeliness of Training


1) Regarding the Helpdesk

  How can NEOMIN improve their service to you via the Helpdesk?


2) Regarding NEOMIN Trainings and Meetings
 
Yes  No Do you attend NEOMIN training sessions and/or user group meetings?
 
  Are there other trainings/meetings that you would like NEOMIN to facilitate?

3) Regarding NEOMIN as your ITC (Information Technology Center)

Yes  No Are you familiar with other Ohio ITC's and their services?
 
  If you answered Yes to the previous question, please comment on how you feel NEOMIN performs in comparison to what you know about other ITC's?

4) Overall Summary
We welcome your comments! If you choose to comment on a 'System' or 'Service' at NEOMIN, please be specific as to which one you are referencing. There are many systems such as ESIS, USAS, Sirsi, PreciseMail, etc.  These details are important to NEOMIN. 

  Please use this space to express how you feel NEOMIN supported you this school  year.

5) Optional
District:

Position: